SNAZZYWARDROBES

At Snazzy Wardrobes, we strive to ensure that every scarf and accessory you purchase exceeds your expectations. However, we understand that sometimes things may not be quite right. To make your return process as smooth as possible, we’ve established a clear and straightforward returns policy:

Return Eligibility

We want you to love your purchase, but if for any reason you need to return an item, please ensure it meets the following criteria:

• Time Frame: Returns must be initiated within 30 days of receiving your order. This allows us to process your return efficiently and ensures you get the service you deserve.
• Condition: Items must be returned in their original condition, unused and with all original tags and packaging intact. We cannot accept returns of items that have been worn or damaged.
• Receipt: To facilitate your return, please include your original receipt or order confirmation. This helps us to process your return quickly and accurately.

How to Return an Item

Returning your item is easy. Follow these steps to get started:

1. Contact Us: Before returning an item, please reach out to our customer service team at [email protected]. Provide your order number and the reason for your return so we can assist you promptly.
2. Receive Instructions: Our team will provide you with return instructions and a return authorization number. This ensures that your return is processed smoothly and efficiently.
3. Pack Your Item: Carefully pack the item in its original packaging, including all tags and accessories. Ensure that it is securely wrapped to prevent any damage during transit.
4. Ship the Package: Send your return to the address provided by our customer service team. Please note that return shipping costs are the responsibility of the customer, unless the return is due to an error on our part.

Refunds and Exchanges

We aim to make the return process as hassle-free as possible:

• Refunds: Once we receive and inspect your returned item, we will process a refund to your original payment method. Please allow 5-7 business days for the refund to be reflected in your account.
• Exchanges: If you prefer to exchange your item for another size or color, please contact us to arrange the exchange. We will assist you in selecting the right item and ensure it’s shipped to you promptly.

Non-Returnable Items

Certain items cannot be returned for hygiene reasons. These include:

• Personalized Items: Customized or monogrammed scarves cannot be returned unless they are defective.
• Final Sale Items: Products marked as final sale or clearance are not eligible for returns or exchanges.

Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us immediately at [email protected]. We will work quickly to resolve the issue by offering a replacement or a full refund, depending on your preference.

Contact Us

For any questions or concerns regarding returns, please reach out to our customer service team at [email protected]. We’re here to help and ensure that your shopping experience with Snazzy Wardrobes is always satisfying.

Thank you for choosing Snazzy Wardrobes. We value your business and are dedicated to providing you with high-quality products and exceptional customer service.